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FAQs

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faqs
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  • General

  • Is your meat Halal?

    We stock a range of meat from our producers which is Halal certified. Please ask our friendly floor staff or butchers in-store or get in contact with us at info@meatemporium.com.au

  • The meat had a strange smell when it came out of the vaccum sealed bag, why?

    The meat in the package has been deprived of oxygen since it was sealed, so as you open the bag the gas will be released. Give it a few minutes to air out on the counter and take another whiff. It should smell different from your average meat (that’s a good thing!). It should never smell sour or feel slimy - if it does, let us know. It’s a sign that something’s wrong.

  • Where does your meat come from?

    We source our meat from Australia's best meat producers and wholesalers. to find out more about the origins of a piece of meat on the floor, ask one of our friendly floor staff and they will happily tell you all about it! We also source a large majority of beef from our family farm which is at the base of the snowy mountains in the Upper Murray region of NSW. Our cattle are prime black Angus and Wagyu Cross which are 100% grass-fed, single-origin and antibiotic-free. Look out for the products in-store with the Our Farm sticker on it!

  • What difference does ageing meat make?

    Aged beef just tastes better. Supermarket beef is very rarely aged, and the very best beef usually is. Beef has a natural tenderizing enzyme in its muscle fibers. That enzyme works for up to 8 days. Meanwhile, as the meat continues to age, it evaporates water from the muscle, which keeps the flavour concentrated. 

    Here at the Australian Meat Emporium we both wet age and dry age our beef products. When you come in store you will see our hanging meats which are in the process of dry-ageing. We dry-age our meat for a minimum of 25 days and sometimes it can be aged as much as 40 days. This creates a unique and concentrated flavour which makes it the perfect special treat!

  • Do you have 100% Grass Fed Beef?

    Yes!

    All the 'Our Farm' products that we have at our shop are 100% grass-fed.

  • Do you proivde wholesale pricing?

    Typically no.

    We pride ourselves on providing high-quality meat at the lowest prices.

    Our produce is already extremely competitively priced. If you are looking to purchase a very large amount please get in touch with us at info@meatemporium.com.au.

  • How long can meat last in the refrigerator?

    On average you should consume or freeze your (vacuum sealed) product within 7 days of its arrival.

    - Poultry needs to be consumed or frozen as soon as possible or within four days.

    - Pork should be consumed or frozen within 5 days of delivery.

    - Lamb should be eaten or frozen within 7 days of delivery.

    - Beef is unique. Beef that is whole should be eaten or frozen within 10 days of delivery. That being said, beef can last longer. As long as the meat doesn’t smell sour or feel slimy you are good to go.

  • Delivery

  • What are your delivery fees?

    Delivery Zones

    Sydney Metropolitan Under $199 - $15

    Sydney Metropolitan Over $199 - FREE

    Regional Areas (Inc. Sydney Regional) Under $199 - $18

    Regional Areas (Inc. Sydney Regional) Over $199 - FREE

  • When can I order specials for delivery?

    Weekend Specials will be available online from Wednesday evening 7 pm until Friday morning 7 am. Available for Friday and Saturday delivery in Sydney Metro and Sydney Regional.

    Early Bird Specials will be available online from Sunday evening 7 pm until Wednesday morning 7 am. Available for Tuesday to Thursday delivery in Sydney Metro and Sydney Regional.

    Please use our postcode validator on the cart page to see available days. Delivery to regional areas is dependent on your area. For most locations, early-bird specials are not available for delivery due to restrictions on our courier's timetable. Please see below for specials delivery information in specific areas:

     

    Sydney Regional and Metro

    Weekend Specials: Available for Friday and Saturday Delivery. Must order by Thursday 4:30pm.

    Early Bird Specials: Available for Tuesday, Wednesday and Thursday Delivery. Must order by Monday 4:30pm.

     

    Central Coast and Wollongong

    Weekend Specials: Available for Friday and Satuday delivery. Most order by Wednesday 4:30pm. Early Bird Specials: Unavailable

     

    South Coast & Southern Highlands

    Weekend Specials: Available for Saturday delivery. Must order by Wednesday 4:30pm.

    Early Bird Specials: Available for Thursday delivery. Must order by Monday 4:30pm.

     

    Blue Mountains

    Weekend Specials: Not Available

    Early Bird Specials: Available for delivery on Wednesday. Must order by 4:30pm Monday.

     

    Canberra Metro: Weekend Specials: Available for delivery on Sunday. Order by 4:30pm Thursday.

    Early Bird Specials: Available for delivery on Friday. Order by 4:30pm Tuesday.

     

    South Regional

    Including Regional ACT: Weekend Specials: Unavailable

    Early Bird Specials: Not Available

     

    North Regional

    Weekend Specials: Available for Saturday delivery. Most order by Wednesday 4:30pm.

    Early Bird Specials: Not Available

  • Where do you deliver to?

    We deliver to the Sydney Metropolitan, Blue Mountains, Central Coast, Newcastle, Wollongong, Southern Highlands, South Coast NSW and Canberra.

    To find out if we deliver to your location we have a postcode check which is available at checkout.

  • Is there a limit to how much I can order?

    Only for our specials! To make sure everyone has the chance to purchase our specials, we may put a limit to how many specials can be ordered at once.

    The purchase limit for a particular special will be updated on the product page.

    If you require any further information, please get in touch with us at info@meatemporium.com.au

  • When will my order arrive?

    All orders are delivered anytime between 6am - 6pm on your chosen delivery day.

    You will receive a text message to the phone number that you placed the order with. This text will supply you with a live tracking link for you to track your order within 2 hours of delivery.

    We use a third party for our delivery service. We do not have control over order timing for the day. Orders are carriers out via a predefined route

  • Do you offer Click & Collect?

    Yes, we do! Orders can be collected in-store, 24 hours after you place your order online.

    There is no charge for Click & Collect.

    To collect your order please see one of our friendly staff members in-store and quote the order number that you will have received on your order confirmation email.

  • How long will my order stay chilled?

    Orders are packed in chilled packaging and delivered in a refrigerated van.

    Once delivered, your order will stay chilled for up to 8 hours.

  • Do I need to be home to accept my order?

    No, please leave detailed instructions when placing your order so we can leave your delivery in a secure place in the event you’re not home to accept your order.

  • Do you deliver to apartment buildings?

    We deliver to apartments, however, please leave detailed instructions on where to leave your box. If there are no instructions, your box will be placed in the foyer of your building or on the front door step (Depending on building access). Please ensure there is easy access to the front door.

  • Can I change my order?

    We will do our best to change your order, however if we've already packed and fulfilled your order this will not be possible. Please call the store ASAP if you want any changes on 9690 0979 (MonFri).

    For all other enquiries, get in touch with us at info@meatemporium.com.au

  • Is there a minimum order?

    Minimum order is $49. Shipping fees apply.